Terms & Conditions

Introduction: 

Giant Leap Childcare and Learning Centre Ltd (Company number 07654239), with registered office at Coal Clough House, Coal Clough Lane, Burnely, Lancashire, BB11 4NJ (“we”, “us” or “our”). References to “you” and “your” in these terms means you, the customer and any other person in your party. 

When making your booking you enter into a contract with us and agree to our payment terms. 

Your booking, whether online or via telephone, is subject to these Terms and Conditions. You must read both carefully and accept them in full prior to booking. 

You may decide to make one or more bookings at the same time. The price charged in total for more than one booking will always equal the price charged separately for each individual booking. All Arrangements are available to be purchased separately at the same price as they are when more than one booking is made. In any instance, where multiple bookings are made, they shall not constitute a “group” booking. Unless bookings are all made under the same booking reference, they will be treated independently (i.e. as separate individual bookings).

Any reference to ‘package deals’ on our website, marketing materials or in these Terms & Conditions refers only to the package deal advertised at the time of your booking. 

By making a booking with us, you agree that:

  1. you have read all the terms and conditions set out on this webpage and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy; and
  3. when making a booking, you are over 18 years of age, and where placing an order for services with age restrictions, you declare that you and members of your party are of the appropriate age to purchase those services.

1. Booking and payment

When you request to book an Arrangement, you guarantee that you have the authority to accept and do accept on behalf of your party these Terms & Conditions and any applicable booking conditions. Confirmation of your chosen Arrangement(s), will be conditional on you making such initial payment as is agreed by us, or payment in full, including applicable fees and charges. Your booking is confirmed and a contract between you and us will only exist when we send you confirmation by e-mail, which contains a valid reference number (“Booking Confirmation”). Please check your Booking Confirmation carefully and report any incorrect or incomplete information to us immediately where we will try to assist you. Please ensure that you provide us with the names and birthdates of the participants. We have no responsibility for any errors in any documentation except where an error is made by us. 

If you have chosen the option to spread the cost of your booking(s), all instalments must be paid by the date specified at the time of making the booking. Unless otherwise specified, we will automatically (if possible) take payment from the same debit/credit card used to pay your initial payment. If full payment is not received (for whatever reason) by the Balance Due Date, we may cancel your booking and charge the cancellation fees set out in the booking conditions. In the event of non-payment, the booking(s) may be cancelled – please refer to the cancellation policy. It is always your responsibility to ensure your balance is paid by the Balance Due Date.

We accept payment by debit/credit card (Visa, MasterCard, Maestro and American Express). We do not charge you a fee for using your card, however your bank or card issuer may apply an additional foreign transaction fee for non-UK registered cards.

Cards are accepted subject to security and fraud checks and we reserve the right to reject/cancel your Arrangement(s) should your booking request fail any element of these checks. 

Please note that booking requests can take up to 72 hours to process. A booking is only confirmed when we send you a Booking Confirmation with a valid booking reference number for each Arrangement. On rare occasions, we will be unable to confirm a booking, for example if the payment fails. In the unlikely event this occurs, our team will attempt to rebook the affected Arrangement at the same price. If this is not possible, for example because the payment is blocked or there has been a change in the price or availability of the booking, we will contact you via telephone or e-mail to discuss next steps.

2. Prices & Pricing Errors 

We endeavour to ensure that all pricing and other information on the website is accurate. However, it is always possible that despite our efforts there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. We will normally check prices before confirming your booking so that, where the booking's correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the booking's correct price at your booking date is higher than the price stated to you, we will contact you by telephone or e-mail for your instructions before we confirm your booking. 

If we confirm and process your booking where a pricing or other error is obvious and could reasonably have been recognised by you as a mistake, we may terminate the contract and refund you any sums you have paid us. 

3. Pay Monthly Payment Options 

We may in some instances allow instalment plan options for payment of your booking and the full details will be displayed, including payment dates, at the time of booking.

Pay Monthly: Where you opt for the monthly payment plan, after payment of the first rate, we will attempt to take the remaining balance in monthly instalments with the final payment being taken on the date specified in your Booking Confirmation. In the event of cancellation after the second instalment, we reserve the right to keep all payments made by you to date to cover cancellation fee.

We will attempt to take all payments automatically from the same credit/debit card used to pay the initial deposit. If you need to arrange for the remainder of the instalments to be collected from a different card, please notify us at This email address is being protected from spambots. You need JavaScript enabled to view it. at least five working days before the due date to avoid payment being collected from the original card.

Although we will attempt to take payments automatically where possible, it remains your responsibility to ensure all payments are received by us and the full balance is paid by the date specified in your Booking Confirmation.

Payment options are subject to availability and we reserve the right to end any such offers at any time without prior notice or explanation.

4. Online Content 

We take all practical steps possible to ensure that the details displayed on the website are accurate and up-to-date. Sometimes  certain facilities may be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests or low occupancy. Some advertised activities may not be available all year round. Any complaints about services or facilities should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it..

5. Data Protection

We will ensure appropriate security measures are in place to protect your personal information. The information you provide us will only be passed onto the Payment Providers. Certain information may also be passed on to security or credit checking companies to detect and prevent fraud.

By making a booking with us you agree to the use and disclosure of the information you provide for the following purposes: to enable us to process and fulfil your booking Arrangements, for market research and analysis, to avoid fraud and to enable us or our representatives to contact you by letter, telephone or e-mail. You may unsubscribe from further contact at any time by clicking on the relevant link in any emails we send you.

For more information on how we use your personal data, please see our privacy policy and cookie policy here.

6. Outdoor Experience

Please ensure that you have read our Outdoors Experience Guide

 Our Holiday Club and Forest School sessions are fully outdoor experience, this means that your child wild be spending majority of their day outdoors, during all weathers. The only exception where we will need to bring the children indoors is when there is high winds or lightening due to safety and our risk assessment. 

Your child will join in some amazing experiences and activities and we do not let a bit of rain ruin our fun. 

As we are a fully outdoor holiday club and to ensure your child has the best experiences, please provide suitable outdoor clothing. We ask that you provide a bag with changes of clothes, socks, wellies or walking boots, outdoor rain coal and waterproof pants/all in one suits daily.

7. Amendments by you

Any amendment to your Arrangements will incur an administration charge of 5% per booking. 

If you wish to make an amendment to your call us on 01282 425893 (Monday to Sunday, 7:30am to 18:00pm). Whilst we will try to assist, we cannot guarantee that such requests to make changes can or will be met. 

At the time of booking you may have the option to select services which are available at a special rate as they are non-refundable, non-changeable and/or non-transferable from point of sale. This means that from the time the booking is confirmed, no amendments whatsoever (including dates and duration) can be made and the only option available is to cancel. Cancellations of this service type may be charged a  cancellation fee. These services are advertised as “Non-Refundable” and require full payment at time of booking.

Amendment charges are subject to change at any time. Please note that amendment fees are non-refundable. 

8. Cancellations by you

In the event that you cancel your booking, and the initial payment you have paid does not cover the cancellation charges set out in this paragraph (e.g. because you have chosen a low deposit option), you must pay any difference between the amount you have paid and the cancellation charge applied. In accepting these Terms & Conditions you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with this booking) at that time.

Any cancellation will incur a cancellation processing fee of  50% per booking.

9. Changes and Cancellations by us

We will inform you as soon as reasonably practicable if we need to make a significant change to your confirmed Arrangement or to cancel them and will endeavour to pass on any information to you in regards to any minor changes before the date of your booking.

10. Our Service Charges

In certain circumstances we apply service charges which will be shown on your booking confirmation as follows:

SERVICE CHARGE
Amendment As per clauses 7*
Cancellation As per clauses 8 & 9*

*Please note that cancellation and amendment fees are non-refundable. 

11. Our responsibility for your booking 

Your contract for the Arrangement(s) is subject to such payment terms we have negotiated. We only supply our services for domestic, non-commercial and private use. We do not therefore accept liability for any business losses (e.g. loss of profit, loss of business, business interruption or loss of business opportunity). 

In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your affected Arrangement (or the appropriate proportion of this if not everyone on the booking is affected). 

We do not exclude or limit any liability that arises as a result of our negligence or that of any of our employees, agents or subcontractors whilst acting in the course of their employment or engagement, liability for fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by law.

12. Complaints

If you wish to complain about our service, please send a detailed complaint to  This email address is being protected from spambots. You need JavaScript enabled to view it. . Please send your complaint within 28 days of your return as the sooner we receive it the easier it is for us to investigate it accordingly. 

Complaints received outside of 28 days of your return may mean we are not be able to offer a detailed response, nor offer any compensation or may reject your complaint entirely. 

We will aim to forward you a full response within 28 days. 

13. Law and Jurisdiction

These Terms and Conditions are governed by English law and the courts of England and Wales have exclusive jurisdiction over any dispute or matter arising out of these Terms and Conditions (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable.)

This page was updated on 14/06/2018